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Training Type
Local
Training Code
CRM
Start Date
16th July 2026
End Date
17th July 2026
Location
Lilongwe, Malawi
Venue
Crossroads Hotel
Training Mode
Face to Face
Language
English
Training Scope
- Introduction to Customer Service
- Customer Service Stakeholders
- Customer Service Philosophy
- Communication for Better Customer Service
- Self Confidence for Better Customer Service
- Telephone Etiquette
- Email Etiquette
- Managing Difficult Customers
- Introduction to Customer Relationship Management
- Understanding Customer Needs and Behavior
- Building Strong Customer Relationships
- Customer Service Excellence
- Complaint Handling and Conflict Resolution
Who Should Attend
- Customer service officers
- Sales and marketing professionals
- Relationship managers and account executives
- Executive Assistants / Secretaries
- Personal Assistants to CEOs / Senior Managers
- Front Office Managers / Officers